Refund policy

Return & Refund Policy

Wagzu

1. The 90-Day "Risk Free" Money-Back Guarantee

We want you and your pup to feel the difference. Because supplements often require consistent use to yield results, we offer a 90-day Money-Back Guarantee on your first purchase of any specific product.

How it works:

The "Fair Trial" Window: To ensure you have given the product a fair chance to work, refund requests are accepted after at least 14 days of use from the shipment date, but no later than 90 days from purchase.

Refund Method: A full refund for the product cost will be issued to the original payment method.

Shipping Costs: Original shipping charges and applicable shipping taxes are non-refundable.

2. Physical Returns

We do not accept physical returns. For safety, hygiene, and quality control reasons, we cannot accept returns on opened or unopened pouches, jars, supplements, or food items.

Do not ship your items back to us unless specifically requested by our team. Unauthorized returns will not be processed.

Exceptions: If an order is returned to us by the carrier as "Undeliverable" or "Refused," a refund will be issued minus the inbound/return shipping fees incurred by Wagzu to recover the package.

3. Limitations & Abuse Prevention

To keep our prices fair and prevent misuse of our guarantee, the following limits apply:

First-Time Purchases Only: The Money-Back Guarantee applies only to the first time you purchase a specific item. Repeat orders of the same product are final sale.

Quantity Limit: The guarantee is limited to two (2) individual products per customer within a 12-month period.

Multiples of the Same Item: For instance, if you purchase three (3) of the same item in your first order:

We will refund one (1) unit to your original payment method.

We may issue Store Credit for the remaining two (2) units at our discretion.

Bundles: For orders containing bundles (more than 3 products), refunds are capped at the three (3) highest-priced eligible products within that bundle, minus any pro-rated discounts applied to the bundle.

4. Quality Assurance

Wagzu stands behind the quality of every stick of Outty. If you believe you have received a damaged or defective product, please contact us immediately. These requests are evaluated on a case-by-case basis.

5. Non-Refundable Items & Exceptions

The following are Final Sale and not eligible for return or refund:

Wholesale orders or orders intended for resale.

Discounted or "Final Sale" / Discontinued items.

Purchases made using Rewards Points or Gift Cards.

Books and merchandise (unless defective).

Flavor Preferences: The Money-Back Guarantee applies to the efficacy of the product formulation, not flavor preference.

6. Refund Processing

Timeline: Once approved, refunds typically take 5-7 business days to appear on your statement, depending on your financial institution.

Payment Method: Refunds must be issued to the original payment method.

Prepaid Cards: We cannot process refunds to prepaid debit cards.

Closed Accounts: If your original payment method is no longer available/closed, the refund may be forfeited.

Checks: Orders paid by cashier’s check/money order will be refunded via a check mailed to the original billing name and address.

How to Initiate a Request

To start a claim under our Money-Back Guarantee, please email our Customer Care team: Email: support@trywagzu.com Subject: Refund Request - [Your Order Number]

Please include the specific products you are inquiring about and the reason for your request.